Frequently Asked Questions

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Stock

Are all the items shown on Alltricks.com available?

Yes. If we say we have it in stock, we have it in our warehouse, ready to be dispatched. Once an item is out of stock, it is removed from display automatically.

Do you have any other items available, in addition to those on Alltricks.com?

No. All the items we have in stock are shown on Alltricks.com

Can I request a stock update for an item out of stock?

Yes. If an item you wish to order is out of stock you can request an email alert when the product is back in stock. Click on 'Email when in stock' directly on the product page.

Why items in my basket are not available anymore?

Items are available in your basket as long as they are in stock. Once an item is sold and become out of stock, your basket is updated automatically.

Can I reserve an item on your website?

With our Real-Time Stock, you can't reserve an item on our website. Moreover, we can run out of stock on some items quickly so we recommend you to place your order as soon as you can.

Payment

How can I pay my Alltricks order ?

For more information about payment methods, click here. We accept most major credit and debit cards, Paypal and Bank Transfer.

Do you offer interest free credit?

Yes, you can use our interest free credit payment option (France mainland only). You can spread the cost of your order (between €100 and €3000) over 3 or 4 instalments. All you have to do is to choose Oney as Payment Method during the checkout. It is not possible to spread the cost of your order with a different service.

Can I place an order over the phone?

If you prefer to order by phone, call our customer service team. However, for a speedy process, to see the order history and track the parcel, order online. At the checkout, You can choose to 'pay by phone'.

If I order over the phone, will my order be processed more quickly?

No. Online payments are confirmed immediately. It means that your order is processed more quickly.

Why is my payment declined?

There are several things you can check to resolve the declined payment. Check if your credit card details were entered correctly. Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.

The status of my order is 'Pending Payment'. What should I do?

An order with this status will not be sent and will disappear automatically from your order history within 7 days. To finalize your order and pay with a bankcard, please click on « Finalize my order » directly on your client acocunt. For other paiment methods, if you haven't sent the paiment, please redo an other order.

Is payment secure?

Yes. We're committed to protect your security and privacy. Transactions are 100% secured so you can order with confidence.

Delivery

What is the delivery time?

The delivery time depends on the shipping method you choose. Any order placed before 6pm (GMT+1) is dispatched the same day using the best carriers UPS and Chronopost. Orders placed after 6pm on Friday will be processed on the following Monday. for more informations about delivery, click here.

When my order will be shipped?

To offer the best service, our whole operation is designed to process and ship your order Quickly and Efficiently. Orders are packed and dispatched from Monday to Friday.

How can I get my order delivered faster?

Choose an Express delivery Service. Any order placed before 6pm (GMT+1) is dispatched the same day using the best carriers UPS and Chronopost. Orders placed after 6pm on Friday will be processed on the following Monday.

Can I cancel my order?

Once an order is placed, it gets processed immediately and cannot be canceled. This helps us get your order to you as quickly as possible.

Can I add items or change my order?

It isn't possible to change an order once it's placed. If you'd like to add items, you should place another order.

How to track my order?

Once your parcel is on its way, we will email you your tracking number. Your tracking number will be also available in your customer account.

How will I know that my order is ready to be delivered?

In most cases, you will receive a message from the carrier when your order is ready to be delivered. Please ensure that you have updated your email address and phone number before ordering. The status of your order is also available at any time in your customer account.

What does the status 'Processed and about to be shipped' mean? What if my tracking number is not available?

Your order has been processed by our team and will be shipped as fast as possible. Once the tracking number is available, we will upload it in your customer account.

Will my items be safe during shipping?

When it comes to the packaging of our items, our first priority is to provide items in perfect condition. We make every attempt to package items securely to protect them during shipping. Every package is carefully wrapped, and boxed to prevent any damages when being shipped to you.

My parcel is not delivered within the indicated time, what now?

First, double check the delivery time indicated on our website for the shipping method you have chosen when you placed your order. If the delivery time is exceeded, please contact us and we will investigate further.

I only received part of my order, one item is missing in my order, I have incorrect items in my order, what can I do now?

All orders are weighed prior to dispatch to check that the package as the same weight as the supposed content. If one item is missing or incorrect in your order, please contact us and we will investigate further.

What impact does BREXIT have on UK orders?

We currently only accept orders above € 160 for customers located in the UK. VAT and additional customs fees must be paid upon reception of the order. Due to new customs clearance procedures, please expect delivery times of 4-6 days.

Warranty and Returns

Does your products come with warranty?

Yes, all our products come with full manufacturer warranties. You can find the warranty period on product pages. In all other cases, the warranty period is two years. The warranty is strictly limited to the repair or replacement of defective items and excludes all other direct or indirect charges and expenses up. Only the manufacturer/official distributor can decides to offer a warranty. Consequently, defective items will be sent by our customer service team or by you directly to the manufacturer/official distributor for inspection. The manufacturer/official distributor will have the final decision: we cannot exchange goods without their agreement. Also, we are unable to influence the time span. Warranty does not cover parts subject to wear and tear, such as transmission elements (chain, cassette, chainring...) brake pads or tyres. The costs of labour, dismantling and reinstallation, packaging and return are non-refundable. If you want to return/exchange an item or make a warranty claim, please complete this form.

How long does it take to get warranty work done?

We will process your request as fast as possible. Our team is working closely with our suppliers to shorten your wait. However the wait will vary from one brand to another. For information, it takes an average of 4 weeks to get warranty work done.

How do I return an item?

If you're not completely satisfied with an item you may return it and as long as the item isn't fitted or used we're happy to receive it back: Within 14 days from the day after you receive your order, you have the right to cancel your order and get a refund. Within 30 days from the day after you receive your order, if you're not completely satisfied with an item you may return it and get a voucher. Before returning your unused labeled item in its original packaging, please fill the form on this page.

How do I exchange an item?

If you wish to exchange an item, a voucher will automatically be issued once we receive your goods. With this voucher, you can place a brand new order for your new item.

Can I return an item via my collection point? Can I refuse a parcel?

We strongly advise to return the package using an insured signed for service as lost items without proof of postage will not be refunded.

Do I need to pay return shipping costs?

Unfortunately return shipping costs are non-refundable. Our low prices policy don't allow to refund return shipping costs. However, if the item is being returned as a result of our error, we will refund postage costs.

How do I return a bike?

If you're not completely satisfied with a bike, you may return it within 30 days from the day after you receive your order. A bike will be accepted back on the condition that it is not fitted, unused and of saleable quality. Please contact us prior to returning a bike to ensure that we can advise you on the best way to return it.

I returned an item. Did you receive it?

Once we receive your goods, we will inspect and process them as quick as possible. Please check you tracking number to be sure that the parcel has been delivered to us.

About Alltricks

Where is Alltricks based?

Alltricks.com is based in France, near Versailles, at the heart of the Chevreuse valley. Alltricks.com is you online local bike shop: wherever you are around the globe, we deliver all your bikes needs in an efficient way using the best couriers. All the products are covered by a full manufacturer's warranty. Since the beginning, our core values are to sell the best products at the lowest prices and to provide a first class service.

I would like to work for you. What should I do?

If you would like to work for us, go to our dedicated careers page.

Size Guides / Compatibilities / Item Choice

I don't know which item to choose, can you help me?

Our goal is to provide you with the best quality customer support. Please send us an enquiry, we love to give expert advice and technical support.

How to choose the size of my product?

To offer you the best service, on product detail pages you'll find individual size chart supplied by each brand.

Prices & Offer

How can you offer such low prices?

We've made it our policy to work with the very best suppliers and because we order large volumes: we save on cost, you save on price! But don't worry, you can be sure that all our products are original and come with full manufacturer warranties.

Do you have any promotional codes available?

We strive to offer the lowest prices all year long on Alltricks website. Also, we send promotional codes and exclusive offers directly by E-mail. To be the first to hear about our latest offers and promotions, sign up to the Alltricks newsletter.

I am an Alltricks customer, do I get special offers?

First of all, we would like to thank our customers for their loyalty. We strive to offer the lowest prices and best service all year long. As you can see on our website, we already offer great discounts and this is why we don't have special offers for loyal customers. However, you can use the following services to get an extra discount:

• Refer a friend and get rewarded: If you are an Alltricks customer, you can refer up to five friends and if they make a purchase, we will thank you with a 5% off voucher. Click here for more information.
• Alltricks latest deals and hot voucher codes: Discover on this page every saving currently available.

I have found a lower price, can you price match?

Our commitment is to work hard to keep the best prices. And as such we guarantee that if you find the same product at a cheaper price, we will match it or refund the difference up to 48 hours after purchase. Click here for more information.

Can you apply a voucher code retrospectively?

We are doing our very best to make sure that our offers are as visible as possible on our website banners, newsletters… Therefore discount vouchers cannot be applied retrospectively.

What do I do if a voucher code does not work?

All our voucher code are working. Please make sure that you qualify for the promotion (end date, minimum spend required, restricted items…) and that you enter the code in a valid format. Please note that particular items such as clearance or blue dot items can be excluded from offers.

How to use a voucher code?

Choose a product that is eligible to work with the voucher code you have, add the product to your basket, enter the relevant promotion voucher code into the box provided at the basket page. Be careful, discount vouchers cannot be applied retrospectively.

Can I use multiple promo codes?

No, you can use only one promo code per order.

Will I have to pay any customs charges?

There are no duties on goods shipped within the European Union. All goods shipped to European countries already have the relevant VAT included. Goods sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once goods reach your country.

My Account

How do I create an account?

Creating an account is fast easy and free. Just fill in the form on this page and enjoy the benefits of having an account.

How do I reset my password?

If you've forgotten your password or are having trouble logging in to your Alltricks account, click on 'Forgotten your password' on this page. You'll be emailed a new password.

How do I delete my account?

We are committed to protecting your privacy. We will only use the information that we collect about you to process your order and to provide you with the best service possible but if you want to have your account permanently deleted, please let us know here.

How to use a credit note?

Sign in, add item(s) to your basket. Your credit note(s) will be available add the basket page, underneath the Discount Code box.

Can I combine several credit notes?

Yes, you can use as many credit notes as you want in a single order.

Can I split a credit note?

No, a credit note can only be used in a single order. Any remaining balance will be lost.

Can I use a credit note and a discount code?

Yes, you can use a credit note and a discount code in a single order.